Our inbound outbound call centers are located in South Asia ; a place that allow us to leverage low costs with abundant availability of English speaking, well educated, computer literate staff with the right work attitude.
Our current call center infrastructure can support over 2,000 skilled and experienced personnel in three shifts.
We have implemented state-of-the-art non-captive voice network at our call centers in China and Pakistan.
Each of our inbound outbound call centers is a center of excellence, is self-contained and can independently cater to the needs of our clients. Each call center is fine-tuned to enhance customer focus through highly customized 'best practices' and capabilities.
Each of our call centers excels at Inbound and Outbound Calls, online Chat services, Customer Order handling, Pre and Post sales customer service, event registration services, technical support, email answering services, telemarketing and phone answering services to name a few.
At Kingdom Vision we have strong, time-tested processes in place for critical areas such as personnel recruitment, personnel training, preparation of required infrastructure and establishing connectivity. We also have extensive experience of up-scaling under tight timelines.
Each call center is managed by expatriate senior managers deputed from our UK head office.
Kingdom Vision has strong alliances with key suppliers to help us in catering to our client's needs at very short notice. Our ever-ready connectivity and experience with remote implementations on multiple architectures allows us to significantly reduce IT and telecom implementation timelines across all our call centers.
Kingdom Vision has exceptional experience in managing high-volume call center contacts. We not only have an in-depth understanding of the Call Center business but also have mastered the nuances of the call center trade.
Along with the executive team, we have a highly experienced and capable mid and lower level of management. Kingdom Vision prides itself for creating a truly world-class environment that helps deliver excellence and exceptional service.