Kingdom Vision is seeking a diligent Customer Support Officer for our Karachi office. We’re a dynamic team committed to delivering exceptional service and providing a positive user experience to our clients.

Role Overview:

The ideal candidate will be a career-driven, passionate individual with a strong work ethic. They should possess exceptional verbal and written communication skills, alongside outstanding organizational abilities. This role primarily involves offering support, training, and resolving technical issues across all our products.

Key Responsibilities:

• Providing comprehensive customer support via phone or email.
• Documenting, tracking, and managing calls and issues to ensure prompt resolution.
• Creation and management of service tickets to streamline support requests.
• Collaborating with team members to analyze and devise optimal solutions.
• Troubleshooting proprietary issues/questions via phone, email, or live chat.
• Efficiently utilizing ticketing systems for documentation and closure of issues.
• Identifying and escalating critical support and product-related matters to team leads.
• Addressing after-hours inquiries when necessary.
• Striving to achieve a positive customer satisfaction rating of 80%+ on resolved support tickets.

Requirements:

• Proven experience in technical support roles.
• Excellent problem-solving skills and ability to communicate technical information effectively.
• Proficiency in ticketing systems and handling customer inquiries.
• Flexibility to handle after-hours support when needed.
• Bachelor’s degree in a related field or equivalent practical experience.

Kingdom Vision is a digital agency that provides complete web solutions to enterprises and new businesses. We Are Hiring! Job Title: Project Coordinator

Job Requirements:

•  Expertise in creating proposals, Scope of Work documents, SRS, Technical Reports, Project Documentation, Features
  Explanation, Wireframes, Mock-ups, etc.
•  Fluency in English Language both written and verbal.
•  Knowledge of Upwork, Freelancer, and other freelancing portals.
•  Project Understanding and explaining skills.
•  Ability to communicate effectively with clients and team.
•  Knowledge of development procedures, frameworks, CMS, plugins, API integrations, etc.
•  Good Communication skills.
•  Bachelor’s in Computer Engineering or related industry.

Skills Required:

• Strong documentation skills encompassing various project-related documents.
• Proficiency in the English language for effective communication.
• Familiarity with freelancing platforms like Upwork, Freelancer, etc.
• Clear understanding and communication of project details.
• Technical proficiency in development procedures, frameworks, CMS, plugins, API integrations, etc.
• Excellent interpersonal and communication abilities.

Additional Notes:

Candidates aspiring to advance their careers in Project Coordination and Customer Service are encouraged to apply.

Kingdom Vision is a digital agency that provides complete web solutions to enterprises and new businesses. We Are Hiring! Job Title: PHP Developer – Intern:

Job Requirements:

•  Write “clean”, well-designed code
•  Produce detailed specifications
•  Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality
•  Contribute to all phases of the development lifecycle
•  Develop and deploy new features to facilitate related procedures and tools if necessary

Skills Required:

• PHP
• MySQL
• Backend Development for Websites and Web apps
• Good knowledge of relational databases, version control tools, and of developing web services
• Familiarity with AWS will be a plus.